GAPS Technologies collaborateswith its customers through 3 engagement models in the IT Infrastructure Services space:
- Systems Integration - Focus on cross technology implementations involving multiple technologies with turnkey programme management and partnerships across IT and Non IT like IBMS, DC Build components.
- Managed Services - ITIL driven Proactive Full or Discrete IT Managed Services delivered in various models like RIM, complete onsite or hybrid.
- Strategic Sourcing - Focus on transformation benefits to the customer in a collaborative model to resolve common business problems using the right mix of people, technology and process.
All of the above mentioned engagement models are available across our Technology services portfolio spanning the following:
- End User Services - Leveraging our strong heritage of Call Center set up and CRM solutions, we provide a 360 degree End User Computing Services portfolio covering Service Desk, Field Services (in India), End User Tools and Optimization.
- Data Center Management Services - Covering Data Center build, transformations and operations.
- Process Consulting - End to End ITIL v 3 Process Consulting services. GAPS is proud to state that coupled with a unique Professional Services portfolio in the Tools space, GAPS is an unbeatable partner for your process consulting needs .
- Enterprise Tools Deployment and Optimization - GAPS services in the domain span across all vendors – HP, BMC, ServiceNow, IBM and CA. The key GAPS differentiator in this segment however are the Tools Portfolio Assessment and Optimization services which are guaranteed to bring you committed ROI savings from your tools portfolio.
- Technology and Architecture Services - End to End Architecture and consulting services across Infrastructure and Emerging technologies.
- End User Services - Infrastructure Consulting.
- End User Services - Cloud Enablement and Consulting.
- End User Services - Big Data Analytics, Consulting and Training.
